Archive for the ‘IT’ Category

Google’s NFC-Powered Digital Wallet: Room For Your Shopping Lists, Credit Cards … And Complete Trust

May 30th, 2011

We’d heard several rumors, each adding a little detail, but now we know it all: Google’s just revealed its digital Wallet solution, based on near field wireless tech in its Android-powered smartphones. It’s not just about reinventing the good ol’ plastic magnetic strip credit card, it’s actually about changing nearly everything about shopping–”tomorrow’s next best shopping experience.” It’s a partnership with Mastercard’s PayPass system, with Sprint and Citibank along for the ride, and it should be a workable solution all around the world for users, wherever PayPass is accepted.

Over 70% of people use their credit cards online for shopping, said Google’s VP of Commerce Stephanie Tilenius, a situation radically different from just a few years ago, but e-commerce is still just 8% of overall retail even while it’s due to surpass a trillion dollars in 2013. Real store shopping rules the roost, then, but actual shopping is just not a “magical experience” and needs rebooting.

Google’s idea goes beyond replacing a credit card in your wallet with a wireless system in your phone–tallying with everything we’ve predicted about NFC-enabled shopping. Wallet, Google hopes, and the accompanying Offers system is “mobile, local, personalized, serendipitous, and open.” Giving an example of walking into a grocery store, Tilenius demonstrated that a Google Nexus S phone could pop up a grocery shopping list because it’s detected where you are. When you’d collected the goods, you’d pay at the checkout merely by tapping your phone to the sensor, and the transaction happens instantly, along with loyalty point awards and so on.

The system supports multiple cards (by default Citibank to start with) but there’s provision for other providers cards which are all securely stored along with PIN data, and there’s also a Google pre-paid credit card which you can “top-up” by using other payments systems. Special offers are also targeted at you, based on your previous shopping history at the store–a trick which leverages Google’s vast databases and expertise in targeted advertising–and ultimately Google thinks you’ll put “everything” in its Wallet, including digital editions of your driving license and car keys. Google stressed this is a real system, not a proof of concept, with over 300,000 PayPass installations and retailers integrating the tech right now. (Jack Dorsey, are you listening?)

And then comes “Offers,” a system to partner the Wallet and add in the extra functionality that makes it a real reinvention of shopping. Offers has been around for a few months and is, basically, Google’s attempt to steal Groupon’s–and maybe Facebook Deals’–business. While much of clients’ interactivity with Groupon happens at home, on a PC with printouts for vouchers and so on, Offers is going to be more about being mobile and tapping into the rich data stream generated by your shopping habits–Tilenius noted Offers would be delivered as a daily email (very much like Groupon) but also through apps. And unlike Groupons coupons it all happens in a single move when you pay for the product you’re saving cash on, via Wallet. Plus, as Google demonstrated onstage, there are novel new shopping ideas enabled by this system, like NFC-tagged posters which you’d tap your phone on to collect a coupon.

To appease security and privacy worries, Google’s Nexus S phone has a hardware level secure encryption chip, and to prevent your card data from being scanned just when you’re walking along (a very 21st Century version of pickpocketing) there’s no transmission of your data until you’re at a cash desk and have “unlocked” your Wallet app. How this translates to Google’s plans to make Wallet “open” for other systems to interact with, we’re not sure.

And, again, it’s likely no accident this all comes on the heels of Square’s upgrade. And we could always speculate that Google’s announcement on an average May day has something to do with Apple’s plans for NFC in its upcoming 2011 smartphone, plans we can only guess about.

Update: As part of it’s Q&A session, Google’s confirmed that field trials of Wallet will happen in New York and San Francisco before a bigger roll-out, and you can sign up at the Wallet website to learn about availability. It’s also highlighted that it’s taking a back-seat role in the transactions, and never gets your credit card details–that all happens between you, the retailer and your bank.

Plus you actually don’t have to have an NFC phone to use the free Wallet app…which leaves us bemused as to how that tech will work. That won’t be too much of a problem for long, because Motorola, HTC and Samsung all have Wallet-compatible NFC phones on the way.

Launch retail partners include The Container Store, Bloomingdales, Subway, Guess, Footlocker and others using Google’s “SingleTap” system, and Coca Cola, CVS Pharmacies and a few more using PayPass.

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EBay, PayPal sue Google over trade secrets

May 30th, 2011

NEW YORK (Reuters) – EBay and its online payment unit, PayPal Inc, on Thursday sued Google Inc and two executives for stealing trade secrets related to mobile payment systems.

The two executives, Osama Bedier and Stephanie Tilenius, were formerly with PayPal and led the launch on Thursday of Google’s own mobile payment system in partnership with MasterCard, Citigroup and phone company Sprint.

The suit highlights the growing battle by a wide range of companies from traditional finance to Silicon Valley trying to take a major stake in what has been described as a $1 trillion opportunity in mobile payments. The mobile phone is seen as the digital personal wallet of the future.

The eBay suit said Bedier worked for nine years at PayPal, most recently serving as vice president of platform, mobile and new ventures. He joined Google on Jan. 24 this year.

Tilenius was at eBay from 2001 to October 2009 and served as a consultant to the company until March 2010. The suit says Tilenius joined Google in February 2010 as vice president of e-commerce.

Bedier is accused in the suit of having “misappropriated PayPal trade secrets by disclosing them within Google and to major retailers.”

The suit accused Tilenius of recruiting Bedier, thereby breaking a contractual agreement with eBay. It also claims Bedier attempted to recruit former colleagues still at PayPal.

Ebay said PayPal and Google worked closely together for three years until this year on developing a commercial deal where PayPal would serve as a payment option for mobile application purchases on Google’s Android phones.

It said Bedier was the senior PayPal executive leading and finalizing negotiations with Google on Android during this period.

It also claimed Bedier transferred up-to-date versions of documents outlining PayPal’s mobile payment strategies to his non-PayPal computer just days before leaving PayPal for Google.

“By hiring Bedier, with his trade secret knowledge of PayPal’s plans and understanding of Google’s weaknesses as viewed by the industry leader (PayPal), Google bought the most comprehensive and sophisticated critique of its own problems available,” the suit said.

Google spokesman Aaron Zamost said the company had not yet received a copy of the complaint would not be able to comment until it has had a chance to review it.

Google and PayPal have done battle in the recent past in online payments via computers with the launch of Google Checkout in 2006, but Checkout has had a minimal impact on PayPal’s market dominance.

The suit was filed at Superior Court of the State of California, county of Santa Clara, Case No: CV20l863.

(Reporting by Yinka Adegoke, additional reporting by Jennifer Saba; Editing by Gary Hill, Bernard Orr and Matt Driskill)

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Acer Iconia Tab A500 is High Performance, Android Honeycomb Tablet

May 30th, 2011

Iconia Tab A500 is one of the few tablets that run on Android 3.0 Honeycomb. The tablet comes in both 3G and WiFi only version with some good features.

Hardware and Looks

The Acer Iconia Tab A500 has a 10.1 inch touchscreen that offers 1280×800-pixel resolution.

On the front you will also see a 2 megapixel camera for video calling. However, on the front you won’t find any physical buttons.

The normal home and back buttons of any Android device are replaced by virtual buttons on screen. You can see the buttons in the lower left-hand corner of the screen.

The advantage of this placement is that if you shuffle between portrait and landscape orientations, the buttons are always on the lower left-hand side of the display.

There’s another button at the lower left corner which gives access to all recently used apps.

On the back of the tablet you will see a 5 megapixel camera. The built quality of A500 gives a cheap feeling because they have mainly used plastic.

There is an orientation lock key and volume adjustment key on the top edge of the tablet. The device also features a Micro SD card slot, a SIM card slot, micro-USB port and micro-HDMI port.

On top of A500 is a headphone socket. The tablet is 13.3mm thick and weighs 765g. That means its 164g heavier than the iPad 2. The A500 runs on the Tegra 2 processor and has 1GB of RAM.

Display and Camera
The 10.1-inch, 1280 x 800 TFT LCD of A500 is a visual delight. Another plus point of the display is its viewing angle.

You can position the tablet at any angle and still the readability remains very good. Though the readability reduces significantly under sun, it performs pretty well indoor conditions.

The 5 mega-pixel rear camera takes nice photos under a bright sky and front camera is just ok. But the main problem is that cameras lose the focus if you try to capture anything away from it and produces blurry images. Despite the 720p HD video capturing capability, the captured video quality is not good at all.

Software and Performance
Acer’s Iconia Tab A500 runs on Android 3.0, a specially customized OS for the tablets and it certainly works like a breeze.

A500 features a great browser with Flash support. You can open multiple tabs and multi-task. The Honeycomb on screen keyboard is a delight. It supports multi-touch, so you can touch type.

You can also hold down the shift key or number key to get quick access to certain characters. The Gmail client, music player, calendar, photo browser, chat and maps application works brilliantly.

The apps in the Android Market for the Honeycomb devices are not so many and Google should look into this matter as the common Android apps can not utilize the screen space of the tablets. The tablet runs on pair of 3260mAh batteries and offers almost 7 hours of battery life.

Final Verdict
The overall performance of Iconia Tab A500 is good. But there are some negative points too. It’s a very heavy tablet, battery life is little poor, and compared to some tablets its price is bit high.

While ASUS Eee Pad Transformer is priced at $400 with almost the same facilities, A500 is priced at $450.

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iPhone 4 to hit Indian store shelves on May 27

May 27th, 2011

After an year-long wait, Apple’s iPhone 4 smartphone will finally be available in India on Friday. India’s two top telecom operators Bharti airtel and Aircel announced Wednesday that they will be launching much-awaited iPhone 4 smartphone in India on Friday, May 27th.

Apple’s iPhone 4, the next-generation version of the popular smartphone, was rolled out way back in June in the United States followed by other countries around the world.

Apple iPhone 4 coming to India
Making its debut in the world’s fastest-growing mobile phone market, the iPhone 4- the fourth-generation variant of Apple’s smartphone, will be sold in Indian markets through mobile service providers Aircel and Airtel.

Popular for its high-speed internet and mobile software capabilities, the iPhones will be available in 16GB and 32GB models, with a price tag of 34,500 rupees ($763) and 40,900 rupees respectively.

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Seagate Launches Thin External Hard Drive

May 27th, 2011

Seagate has introduced its slimmest external hard drive, a 320-GB model that’s roughly the width of a pencil and works with a Mac or Windows PC.

The GoFlex Slim, launched Tuesday, is 38% thinner than the previous GoFlex ultra-portable drive and weighs less than six ounces. The new product is about 5 inches high and 3 inches wide, making it easy to carry in a pocket or carrying bag. The Slim uses Seagate’s 2.5-inch Momentus hard drive for thin notebooks and netbooks.

The Slim’s black metal case includes a USB 3.0 port, which is compatible with USB 2.0, but can transfer data 10 times faster when connected to another USB 3.0 port. The internal hard drive is also quick at 7,200 revolutions per minute.

The Slim is formatted as a FAT32 file system, so files can be transferred from either a Mac or Windows PC. The drive comes with backup software and the ability to encrypt files.

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Yahoo upgrades its email for everyone, puts Facebook updates and tweets in your inbox

May 26th, 2011

Yahoo is the latest in a line of would-be champions to try to topple king Gmail from its perch atop the email mountain. The company’s newest Mail Beta (no relation to Gmail Beta) was introduced last October, but now its overhauled UI and fresh features are available to all. With the change comes quicker load times, stronger spam filtration, and it lets you send and receive Facebook updates and tweets. It also automatically turns picture and video links into thumbnail previews and handles up to 100MB attachments. These fancy new features are certainly a step in the right direction (even if the purple paint job isn’t), but time will tell if it’ll rule the webmail world.

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Apple usurps Google as world’s most valuable brand

May 10th, 2011

LONDON - Apple has overtaken Google as the world’s most valuable brand, ending a four-year reign by the Internet search leader, according to a new study by global brands agency Millward Brown.
The iPhone and iPad maker’s brand is now worth $153 billion, almost half Apple’s market capitalization, says the annual BrandZ study of the world’s top 100 brands.
Apple’s portfolio of coveted consumer goods propelled it past Microsoft to become the world’s most valuable technology company last year.
Peter Walshe, global brands director of Millward Brown, says Apple’s meticulous attention to detail, along with an increasing presence of its gadgets in corporate environments, have allowed it to behave differently from other consumer-electronics makers.
“Apple is breaking the rules in terms of its pricing model,” he told Reuters by telephone. “It’s doing what luxury brands do, where the higher price the brand is, the more it seems to underpin and reinforce the desire.”
“Obviously, it has to be allied to great products and a great experience, and Apple has nurtured that.”
Of the top 10 brands in Monday’s report, six were technology and telecoms companies: Google at number two, IBM at number three, Microsoft at number five, AT&T at number seven and China Mobile at number nine.
McDonald’s rose two places to number four, as fast food became the fastest-growing category, Coca-Cola slipped one place to number six, Marlboro was also down one to number eight, and General Electric was number 10.

Following is the list of top ten Most Valuable Global Brands:

1. Apple $153bn
2. Google $111bn
3. IBM $100bn
4. McDonald’s $81bn
5. Microsoft $78bn
6. Coca Cola $73bn
7. AT&T $70bn
8. Marlboro $67bn
9. China Mobile $57bn
10. GE $50bn

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Will Skype ever become a mainstream business tool?

May 9th, 2011

Skype Ltd. has been trying to sell itself as a serious business tool since early 2006. It’s an ambitious strategy, and it represents a big jump from the company’s roots as a pioneer of free Internet calling for individuals.

It has also proven to be a much harder sell than expected.

At the beginning of its campaign, Skype targeted small and midsized businesses (SMBs). Its first step was to provide corporate billing and administration capabilities, so that companies wouldn’t have to reimburse employees individually for their use of Skype for cut-rate outbound calling. The next big step was interoperability with Asterisk and other open-source IP PBX platforms, another emerging SMB money-saver.

In early 2009 it added Skype for SIP, which made its service accessible through any certified SIP-capable IP PBX. And recently it began offering multiparty video conferencing capability for up to five users.

Skype’s most recent move came in mid-May, when it introduced an upgraded Web-based administration interface for enterprise IT managers, dubbed Skype Manager. After a free trial period that lasts through October of this year, Skype will introduce a per-user charge for using the interface.

But while all of these developments make Skype increasingly easy for companies large and small to use, the question remains: Will enterprises ever fully accept Skype as a mainstream business tool? My prediction: They probably won’t for some time, but they should.

There are a number of wholly understandable reasons an enterprise might want to avoid Skype. One is its image as a service mainly used by cash-strapped college students, immigrants, and travelers — or by small companies that can’t afford “real” commercial phone services.

There are also practical concerns about IT infrastructure. Like all VoIP services, Skype adds IP traffic to the corporate broadband connection, and represents yet one more app to be administered and tracked.

The worst part, though, may be the uncertainty Skype introduces into an organization’s IT management and security processes. Skype sneaks through firewalls without permission using unknown methods. Its encryption methods are also a mystery. In fact, no one knows much of anything about how Skype works. And because it’s always adding new features, there’s no way to predict how employees will use it. In short, it’s hard to know how Skype use will affect any given company.

But there are also good reasons to use Skype. For one, it lets employees receive Skype calls from people around the world who might hesitate to call if they had to pay international long-distance rates. It can also save money on outbound calling, though that advantage is shrinking.

Skype also lets employees make video calls to one another without major equipment expenditures -– all it takes is a Webcam. And it provides them with a convenient, widely used way to do file transfers and IM chat (although both could introduce additional security concerns).

In addition, while Skype’s business offerings have traditionally targeted SMBs, the new Manager has no restrictions on the number of users and a simple online form can boost your corporate limit on credit purchases.

Ironically, the strongest arguments in favor of Skype are also the main arguments against it. In practical terms, for example, Skype is probably just as secure as other enterprise communication methods. A couple of years ago I did a bit of digging into Skype security, focusing on how easy it would be for governments to tap Skype calls. With the help of a couple of famous cryptology pioneers, I tentatively concluded that even with Skype’s permission and cooperation, such tapping would be difficult, and that much harder for private individuals or groups. (Disclaimer: This does not constitute professional or legal advice).

Either way, there have been almost no reported breaches of Skype security.

Similarly, Skype’s unpredictability means that employees can use it to find truly new ways to communicate. They might hold multi-party video calls that solve problems. They might use free desktop- or file-sharing Web meeting services that have integrated Skype voice capability. And given Skype’s continuing development, opportunities for such ad hoc communication methods should only increase.

While this means some loss of control for IT, it could also produce big rewards in terms of employee creativity and corporate flexibility. That alone makes Skype worth considering.

Unfortunately, corporate realities usually dictate erring on the side of caution. As a result, I predict Skype will remain an enterprise outsider for at least several more years.

Or will it? What do you think?

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10 Mobile Apps that are changing the shopping dynamics for retailers and consumers

May 4th, 2011

1. AisleBuyer – AisleBuyer combines mobile self-checkout with intelligent shopper functionality such as product barcode scanning that returns information, customer reviews, and recommendations. AisleBuyer uses a consumer’s shopping history to deliver individual coupons, offers, and discounts, and it also stores a user’s receipts and shopper loyalty cards. AisleBuyer is one of the first mobile apps that enable consumers to use their smartphone as a self-checkout device, enabling consumers to pay for purchases on their iPhone or Android-based smartphone and completely bypass the checkout line.

2. BooYAH! MyTown – BooYAH! is a social web and mobile entertainment company that has taken a game-based approach to mobile marketing. Their app, BooYAH! MyTown, is a location-based social gaming platform with more than 2.8 million users in the United States. MyTown enables players to check in to real places, buy virtual properties, and collect rent. MyTown’s product check-in allows players to scan barcodes of real-world products using the iPhones camera and unlock points and earn virtual MyTown items.  BooYAH! MyTown’s is geared toward a young, wired user with its integration of music and social media channels, making it a dynamic platform for youth-oriented retailers that are looking for ways to weave their brands into the app. Brands can also create real-life scavenger hunts to increase brand discovery and engagement. BooYAH!’s MyTown is currently available exclusively for iPhone and iPod touch users.

3. eBay Mobile (RedLaser and Milo.com)- eBay has become one of the biggest players in the mobile shopping space, and the company’s global mobile sales exceeded $2 billion in 2010. eBay made several key acquisitions in the last couple of years that includes Critical Path Software, a leading mobile application developer, and RedLaser, a mobile barcode scanning application. They recently purchased Milo.com, which provides real-time product inventory. eBay has combined Milo’s local shopping results with RedLaser’s barcode-scanning capabilities into a single application for both iPhone and Android-based smartphones. With the integration of Milo, shoppers using RedLaser can immediately find out, through a single scan, which nearby retailers currently have a product in stock and who has the best local price. The combination of RedLaser and Milo provide shoppers with instant comparison-shopping on the go. eBay’s RedLaser app is available for free download in the iTunes App Store and Android Market. Milo local shopping results are available immediately in both the iPhone and Android versions and online at Milo.com. The RedLaser Software Development Kit (SDK), which is already being used by more than 100 third-party iPhone developers and select retailers, will soon be available for the Android platform.

4. Google Shopper – Google’s Shopper app enables users to use their smartphone’s camera to locate product information. The app is capable of recognizing books, CDs, DVDs, and video game packaging and can also scan product barcodes to access Google’s product database. The app also has voice recognition that allows users to speak the name of the product they’re looking for. Google’s Shopper app stores a user’s history directly on a user’s phone so product and price information are always available even if there’s no cell service available. The app includes a browser that lets users visit a retailer’s website and find the nearest location, and it includes social media access to Facebook, Twitter, GMail, and instant messaging. Google’s Shopper app is available for Apple’s iPhone and Android-based smartphones.

5. JiWire Compass – JiWire Compass is a location-based mobile advertising platform that combines real-time product information and availability with additional services such as a Concierge service that enables users to find the location of the nearest retailer and reserve a product for pick-up. JiWire’s platform lets advertisers identify and deliver ads to audience segments based on a person’s physical location while taking the venue type and brand into account. The Compass platform also allows retailers to integrate their product catalogues. Compass currently provides more than 3 million unique products across the U.S. from over 200,000 retailers and product manufacturers. Compass is currently available for Apple’s iPhone and iPad platform.

6. Placecast – Placecast’s ShopAlerts is an opt-in, location-based mobile marketing solution that delivers targeted information customized for each user based on their location, time, and user preferences. Placecast’s services helps retailers by expanding their reach and increasing local foot traffic to physical stores. ShopAlerts is offered as a white-label mobile marketing solution that allows retailers to create custom-branded apps that connect with their customers via SMS messages and through social networks such as Facebook and Twitter. Once a user’s ShopAlerts is activated, the service automatically alerts customers about a brand’s local sales, special events, or other relevant information based on their location.

7. Point Inside – Point Inside provides indoor destination maps for major malls and airports across the United States and Canada. Point Inside’s maps lets users quickly find stores, gates, kiosks, restrooms, elevators, escalators, and other guest services in more than 800 malls and airports.  The app is available for Apple’s iPhone and Android-based smartphones. Point Inside’s app enables retailers to drive additional foot traffic by providing special offers and discounts along with location information.

8. Shopkick – Shopkick’s mobile app is available for Apple’s iPhone and Android-based devices and provides consumers with rewards and offers simply for walking into stores, for scanning products, and for signing up their friends. Shopkick’s concept combines social media sharing with on-the spot location-based rewards that help retailers build buzz and customer loyalty. Shopkick users collect “kickbucks” and bonus offers by checking in at participating retailers and by scanning product barcodes at major US retailers that include Macy’s, Crate & Barrel, American Eagle Outfitters, Best Buy, Target, Simon Malls, Wet Seal, and The Sports Authority. Shopkick users can even donate their kickbucks reward points to charitable causes.

9. Sundrop Mobile’s Reward Card Wallet – Sundrop Mobile’s Reward Card Wallet enables consumers to store loyalty cards information on their Apple iPhone or Android–based mobile device. Sundrop Mobile’s services include push notification that can increase foot traffic to participating retailers with the ability to broadcast special offers and deals to customers via SMS when they are nearby. Reward Card Wallet is location-aware and allows the consumer to check for deals near their location, which feature deals from merchants as well as Groupon, Living Social, and other services.

When consumers download Reward Card Wallet their existing loyalty memberships automatically appears in the application as part of their registration process. Adding additional loyalty cards such as grocery, convenience, motor club, etc. is easily accomplished using a smartphone’s barcode scanner. When users make their next store visit, they simply show their phone’s screen to a cashier. The cashier can then scan the on-screen barcode representation of their plastic loyalty card. Reward Card Wallet frees consumers from having to carry multiple reward cards and helps retailers to increase participation and effectiveness of loyalty card programs.

10. WHERE Deal Alerts – WHERE Deal Alerts is an opt-in, location-based mobile marketing solution that delivers personalized alerts for coupons and discount offers to a users’ phone based on their preferences and location. Customers that opt-in to WHERE’s service can set up a user profile that enables the service to send automated Deal Alerts via text message. Consumers simply select proximity, day of week, time of day, and content categories such as restaurants and shopping, and WHERE will automatically send coupons via SMS based on preferences. WHERE’s services helps more than 4 million mobile users discover, save, and share local places on their mobile device by recommending the most relevant content and integrating money-saving special offers from local merchants.

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Apple, Google, Amazon, And Microsoft Make Up 4 Of The Top 10 Most Admired Companies

April 18th, 2011

Every year, Fortune magazine (where I started out as a reporter) comes out with its list of the Most Admired Companies in the world. In truth, it doesn’t really change much from year to year. Apple, once again for the fourth year in a row, is No. 1, as it should be. The company single-handedly created an entirely new class of touch computing with the iPad last year, and is on it’s way to becoming the most valuable company in the world.

Google is No. 2 (although, confusingly, it’s overall score of 8.22 is higher than Apple’s 8.16—it turns out that those are their industry scores not their separate Top 50 scores, a spokesperson explains, even though they are labeled “overall scores”). And Amazon comes in at No. 7. Microsoft hangs on at No. 9. So four of the top 10 companies are from the technology industry. And IBM is No. 12. After that, the list becomes a mixed bag, and even a little questionable. Cisco, Intel, Netflix, eBay, Sony, and Oracle also made the list. Netflix totally deserves to be there and maybe Cisco, but the others just seem to grandfathered in. Where’s Yahoo?

Actually, before you put too much credence into this list, however, Goldman Sachs also made the list at No. 25. Yes, that Goldman Sachs, the one that turned out to be too big to jail for its culpability in the financial crisis and is spending $3.4 billion in legal fees just to defend itself this year alone.

Here are the Top 10 Most Admired companies according to Fortune:

1 Apple
2 Google
3 Berkshire Hathaway
4 Southwest Airlines
5 Procter & Gamble
6 Coca-Cola
7 Amazon.com
8 FedEx
9 Microsoft
10 McDonald’s

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